Overview

Virtasant is seeking a Support Specialist to provide end-to-end technical and customer-facing support across cloud infrastructure provisioning, customer engagement, and workflow management. This role bridges customer success and cloud operations, ensuring seamless delivery and reliable customer experiences through structured communication, strong technical understanding, and proactive problem-solving.

Key Responsibilities

- Assess customer requirements and translate them into actionable use cases.
- Negotiate infrastructure allocations based on customer priorities and available resources.
- Create and provision cloud infrastructure resources across AWS, GCP, or other platforms.
- Provide end-to-end (E2E) support for resource provisioning and operational lifecycle management.
- Maintain detailed documentation of activities, outcomes, and performance metrics.
Review and analyze customer survey responses to identify needs and improvement areas.
- Schedule and coordinate meetings with customers and internal teams to capture requirements.
- Support team processes by creating backlogs, tracking progress, and reporting data-driven results.

Qualifications and Required Experience

- 5+ years of experience as a Customer Support Agent, Customer Success Manager, or Technical Consultant.
- Proven ability to communicate effectively — clear, concise, and professional, both verbally and in writing.
-Must be able to work PST hours. 

Strong understanding of:

- Networking concepts
- Compute concepts, Docker, Kubernetes, DataPlatform, Spark workloads, Cloud providers (AWS, GCP)

Hands-on experience with:

-JIRA, Postman, REST API, KCLI
- Demonstrated ability to manage complex workflows and support multiple stakeholders.

Preferred Skills

- Knowledge of Bare Metal infrastructure, Storage Systems, Postgres, Cassandra, SQL.
- AWS Certified Professional or equivalent certification.
- Experience supporting large-scale, distributed teams in cloud operations environments.

Soft Skills

- Strong customer empathy and problem-solving mindset.
- Excellent coordination and time management skills.
- Data-driven approach to communication and reporting.
- Adaptable, collaborative, and comfortable with ambiguity.

Why Join Virtasant

You’ll work at the intersection of customer success and cloud engineering, helping global clients design, deploy, and optimize their infrastructure environments. This is an opportunity to combine deep technical knowledge with high-impact customer engagement in a fully remote, forward-thinking organization