About Virtasant

Virtasant is a global technology services company with a network of over 4,000 professionals across 130+ countries. We specialise in cloud architecture, engineering, and transformation, helping enterprises deliver at scale while building internal capability and reducing third-party dependency.

We work with ambitious, forward-thinking organizations to solve real-world challenges through hands-on execution, deep technical expertise, and a delivery-led approach.

The Role

We’re looking for a Technical Lead to take ownership of delivery, coordination, and operational execution across a customer support and operations environment. This role is closer to a Technical Program Manager / Technical Delivery Lead than a pure hands-on engineering position, while still requiring a strong technical background to operate credibly with engineering teams.

The role is responsible for owning workload management, prioritisation, and delivery across two teams, ensuring production support operates smoothly and effectively. You will act as the central point of coordination across stakeholders, vendors, and engineers, with accountability for outcomes rather than individual task execution.

While this is not a hands-on engineering-first role, the successful candidate must have sufficient technical depth to understand issues, guide decisions, challenge assumptions, and step in where necessary to maintain continuity and quality.

What You’ll Be Doing

Technical Delivery & Program Ownership

• Own delivery and prioritisation across the customer support and CO teams

• Manage workload, dependencies, and execution across multiple concurrent streams of work

• Run stand-ups, syncs, and operational check-ins to ensure clarity and momentum

• Track progress, surface risks, and resolve delivery blockers early

• Act as the primary coordination point between internal teams and third-party vendors
  

Technical Oversight & Credibility

• Provide technical leadership and oversight for L1, L2, and L3 support activities

• Ensure production systems remain stable, well-supported, and continuously improved

• Review technical approaches, trade-offs, and proposed solutions

• Maintain and oversee technical documentation and operational standards

• Be able to backfill or support the team when required to ensure continuity of service
  

What We’re Looking For

Technical & Delivery Experience

• Strong technical background, ideally with Python and cloud-based systems

• Experience working in production support or operations-heavy environments

• Solid understanding of cloud platforms (AWS, GCP, or Azure)

• Proven experience owning delivery, prioritisation, and execution across technical teams

• Ability to operate as a Technical PM / Delivery Lead with engineering credibility
  

Leadership & Coordination

• Experience coordinating workload across multiple teams

• Strong stakeholder management and communication skills

• Comfortable working with third-party vendors and external partners

• Able to balance delivery pressure, technical constraints, and business priorities
  

Nice to Have

• Experience with FinOps, Cloud Optimisation, or Cost Management

• Background in consulting or client-facing delivery environments

• Prior experience in a Technical Program Manager, Technical Delivery Lead, or similar role